Frequently Asked Questions
Everything you need to know about your Mondaine timepiece.
Are Mondaine watches water resistant?
Most Mondaine watches are water resistant to 30 or 50 meters (3 or 5 ATM). This means they are protected against splashes and rain, but we recommend removing them before swimming or showering to preserve the leather strap and internal gaskets.
What is the warranty period for a new watch?
Every Mondaine timepiece comes with a 2-year international manufacturer's warranty from the date of purchase, covering defects in materials and workmanship under normal use.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn watches in their original packaging with all tags attached. Returns must be initiated through our online portal to receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I change the battery or service my watch?
To maintain your warranty, we recommend having your battery replaced or watch serviced by an authorized Mondaine service center or a professional jeweler to ensure the water resistance remains intact.